The return reason must be identical to the conditions of acceptance of returns :
contact customer service within 24 hours if a damaged/incomplete product is received during the shipment process. In this case all products are returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected
We’ll check the product you want to return. If there is no damage due to misuse, the value of the product will be refunded in the manner appropriate to you. The refund will be made within 3-5 days from the receipt of the returned product by the competent team.
If during the examination the product to be retrieved is found to be free of the reason stated in your request, the value will not be refunded and the product will be returned to you and if the replacement or retrieval conditions below apply to you, the Customer service team will contact you to agree on the way to redeem the product. In case of replacement of a non-defective product